The Homeowner Handbook is a valuable tool for builders to help reduce warranty calls and increase professionalism. It is a home owner’s reference tool that clearly defines homeowner maintenance responsibilities and builder responsibilities during the one-year warranty period. Used in conjunction with the HBA’s limited warranty document, the Handbook serves as a builder’s one-year warranty. Best of all, the Homeowner Handbook costs only $30 for members!
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The Homeowner Handbook has earned a respectable reputation throughout the metro area among builders, real estate professionals and home buyers. Often, the HBA is called by perspective home buyers requesting names of builders who use the Homeowner Handbook or interested in purchasing their own copy as a resource.
Regain control of the warranty process: The Homeowner Handbook is a valuable tool for creating satisfied customers and allows builders to control the warranty process. When used in partnership with the One Year Limited Warranty contract, the Homeowner Handbook becomes a legally binding document that very clearly sets homeowner expectations and saves builders time by educating home buyers, resulting in less calls and complaints.
Great marketing tool: In addition to a warranty tool, the Handbook is a new home buyer’s resource guide to home maintenance and care. By detailing useful and simple steps in preserving and protecting a home, it begins to establish the thought process that the responsibility of the house belongs to the new owner. Repair and warranty items are clearly stated so that the builder’s responsibilities and simple home maintenance items are defined. For tools to help you market your use of the Homeowner Handbook, view our Handbook-related items.
Increased professionalism: The Handbook is an established set of building performance standards and is a useful resource for builders in ensuring they deliver the highest quality product and services to their customers. Builders who use the Homeowner Handbook know that it is a way of doing business that improves communication with home buyers and helps you effectively manage their expectations.
Orientation Class and Information
Each builder must send at least one person from the company to attend the mandatory orientation before the Homeowner Handbook can be used as a warranty program. Orientations are held quarterly at The Housing Center. Click here to register for upcoming Handbook orientations.
You must have attended an orientation class to use the Homeowner Handbook as a warranty. If not, you can purchase the Handbook but cannot use it as your One-Year Limited Warranty.
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For more information, email firstname.lastname@example.org or call 678-775-1469.